The installation crew, Bill and Blue, were the best. They were very courteous and professional, explained everything and asked permission before starting anything. They were very hard workers, and made the installation much more quickly than I would have thought possible. They took great care to minimize the mess and dust, and were very neat and tidy at each step, cleaning up as they went. The installation looked great - very neat - and there was absolutely no mess left anywhere in my house. They even swept the driveway. I cannot recommend this crew too highly.
I would give them a "6" if possible.
Mark Kurtz spent the most time explaining the system and also talkkng about basement issues in general. There was no "hard sell" or pressure to make decisions quickly. He took his time, appeared genuinely interested in my issues and finding the best solution for me. When I had made my decision, he moved quickly to get the work started.