The work done was complete and thorough.
Answered my questions with detail and kindness.
Dan Garner presented the products available. His assessment of the problems at my home and the solutions we're appealing but I was unable to cover the cost and take advantage of the discount offered. 18 months later I was able to adjust the amount of work to be done and Dan was great to create a work plan that met the basement issues and my cost constraints. Dan was honest, knowledgeable and inspired confidence in the products and the company.
Joe sought answers to questions he had about installation in my type basement walls. He shared with me what answers he was seeking and the information he received. He was obviously much more confident about starting the process. Joe was training Ian. Ian was a willing student. Joe was patient and specific with Ian(from what I could tell).
Very good process. Laying down tarps to put the dirt on was so very considerate. They also asked where I wanted the extra dirt placed during cleanup. Impressive.
Quality of products and explanations of salesman.