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Job review from Brian in Olathe, KS 66061 on 05/14/24

Overall Rating:

4.8  out of 5
Our Overall Service
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Call Representative
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Sales Process
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Our Installation Crew
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The Cleanup Process
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What type of work did you have done:

Concrete leveling & joint sealing

What made you choose our company:

I have only one thing to say about Thrasher and the John/Justin Team that came out and completed the project, and that is “WOW” was I impressed from beginning to finish. The google rating was a 5 star without much thought as they deserved much more than 5 stars. Here is how I rated them personally before choosing my ratings. They received a single STAR for showing up to the job site. They received another STAR for being on time and confirming the appointment. They received a STAR for reviewing the project before beginning to ensure complete communication. They then received another STAR for the level of expertise they demonstrated and the trade skills they possess and utilized on the job. Then finally John and Justin earned the final STAR from their teamwork and how they completed the job as a team including clean up and final communication with me and making sure I was completely satisfied. If there were more STARS to give out, they would receive one for allowing me to watch and ask questions during the entire process and they would receive another STAR for being courteous to me during the installation. I was like a little kid asking every question in the book…lol, and for that, they would get another STAR. John and Justin also allowed me to take pictures and video which I am sharing with you on this review, so look at some of the before, during and after pictures I have uploaded. How did I choose Thrasher you may ask? Well, I considered mud jacking and poly jacking and interviewed about 4 companies and settled for the top 2 volume companies. I signed an agreement with a different company, and I felt like I wanted to wait and talk to concrete replacement companies and the sales representative was very upset and wanted me to keep moving forward to the installation date, but I did not like the pressure and then I told them NO and to respect my decision. Thrasher Foundation & Repair was more than patient and courteous with their sales staff presentation and follow up, as well as the support staff too, so that is what made my final decision to choose Thrasher Foundation & Repair. I am a google reviewer “level 6” and I make sure that I inform the google readers in detail what they can expect and receive from the place of business that I either visited or contracted with using their services. I hope this helps you with your decisions and considerations!