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Henry Duah

Systèmes Sous-sol Québec

Title: Service Coordinator
Henry Duah from Systèmes Sous-sol Québec

Meet our Service Coordinator, Henry, the friendly and skilled professional who ensures every customer interaction is handled with care and efficiency. Henry brings a blend of professionalism and empathy to every phone call, ensuring customers receive a remarkable experience. When product or service issues arise, he expertly identify the root cause, collaborates with the necessary departments, and takes proactive steps to resolve the problem quickly. His dedication to customer satisfaction goes beyond solving issue, he follows up to ensure everything is completely resolved.

Henry also coordinates service calls, schedules appointments, and keeps our customer records up-to-date. By continuously monitoring the team calendar, he makes sure that appointments are optimized for smooth operations. Whether processing documents, archiving, or organizing, Henry contributes to the overall success of the team, always ready to perform tasks that help us serve our clients better.