Testimonials for Quality 1st Basement Systems

I’m not even sure where to start... My wife and I bought a house in the Collingswood/Oaklyn area a few years back. We knew upon purchasing the house it was in a high water table by a creek and the whole town pretty much gets water in their basements. After trying my best with our sump pump, dry rot on the walls, and painting the floors we were out of the woods for a while. Then one day I noticed a small puddle in the basement... Then the next rainfall it was a little worse, until eventually we were getting full blown flooding. You can’t stop water... I reached out after asking about their reputation with a family member in construction. As soon as Dominic answered the phone I knew I was in good hands, kid just didn’t hesitate and was on the ball. By the end of the day we were exchanging texts and pictures of my basement. Which as a business owner myself I feel is above and beyond for an employee to do, and I hope my employees care as much and work as hard as Dominic does. Within a day or two Pete was at my house and in my basement explaining what the problem was and that they could absolutely fix it. We went over the details of the system and it was obvious Pete knew exactly what he was talking about. I trusted him enough to tell my wife that night we should move forward. We did, and were put in for the next available date. As it got closer I received calls to confirm the date and time etc. The morning of I got a call from Freddy telling me they were on their way. Freddy, Alex, and Cody broke their backs for two days straight, cutting out the concrete for the Water guard trenches and removing all the rubble. They laid the system and smoothly covered the trenches back in with cement. Then hooked the pumps up to my pvc system that leads out to the street. They were on time and stayed late to make sure they got it done in two days... Not easy work, and they did it with the upmost respect and courtesy to myself and our home. An hour after they left Pete called to check in and make sure we were pleased, which we absolutely were. I can’t say enough about this company and their crew, other than I wish I called them a year earlier. A week later and after all the snow and rain we’ve gotten, our basement is bone dry. To Pete, Dominic, Freddy, Alex, Cody and the whole team, we can’t thank you enough. It seems like a small thing. But you literally came into our home for two days and fixed something that was ruining our lives, in a home that we love so much. Customers for life, thank you so much again... Michael and Stacie

We have been in our home for the past fourteen (14) years. We have had water in our basement every year during sustained rainstorms. Mike Grubb came out for an estimate. Within minutes, he assessed the problem areas, hopped on his computer and created a plan of action. Everything was explained in great detail and made perfect sense.Prior to the installation, they sent emails and information to ensure we were ready for the work. On the first day, I was pleased the installation and project team were equally as thorough and professional as Mike Grubb. Specifically, Team 3, Ed, Anthony and Abe, were amazing from the start. They surveyed the work. Explained everything again in great detail. In fact, Ed, Anthony and Abe even pointed out issues I hadn't noticed and offered solutions. My satisfaction was only exceeded as Ed, Anthony and Abe continued the work. The work was seamless. Everything was explained. The work was completed in the allotted time frame and was exactly what had been explained. Ed, Anthony and Abe were great. Not only did they perform excellent work in an exceedingly efficient and professional manner, but when they left there was not a trace of them being here or doing major work on our home. We could not be more pleased with the decision to hire them or the fact we had Ed, Anthony and Abe on the project. These guys are wonderful during all phases of the work and are highly recommended.

The crew was incredibly punctual, insightful and professional. Answered all my questions and even provided me with advice unrelated to the task-at-hand. I just recommended them to my neighbor and will certainly keep them in mind for future projects.

Everything went great. Jerry was a great guy and he showed me what was wrong and what happened to the pump, and replaced it with a new one. So far so good thank you so much.

We were very impressed with Kerry's inspection and presentation. He was very professional and answered all of our questions.

"The crew was wonderful! They were the kindest and cleanest, most professional crew. Billy was very articulate in explaining everything."

The DryGuys Team are fantastic at what they do, its a shame there aren't more teams out there like them and their WOW! Service. I have dealt with many contractors in my time and have rarely had an experience from start to finish go so smoothly. Michael S. who did my estimate was very helpful, setup a comprehensive system and didn't just try to upsell me on unnecessary things. He gave me a date and they stuck to it. Ian and the guys that came out to do the actual install were nothing short of spectacular. They called ahead to let me know they were coming, they explained everything that they were doing, set milestones for the installation and let me know what was completed and what was outstanding. They were very punctual, did very high quality work, and answered all of my questions. A very big factor that I personally hold key value in is the crews respect for my property when they are on site. These guys knocked it out of the park, I made them aware that I have small dogs and they made concessions to accommodate me there as well. Once the install was completed, they made sure to field all of my questions, showed me the completed project explained everything in terms that the average joe can understand. Just WOW!! Can't ask for much more than that.Thank you very much DryGuys, you are truely lifesavers!!

I will always use this company for any future work on any home we may live in. My wife was very pleased with the call representative. Our salesperson was excellent and informative. The crew that came today was excellent. Explained the whole process and was able to answer all questions. It doesn't even look like they were here at all. My wife saw an advertisement for you guys and we liked how the experience went from the very first call. We didn't have to look anywhere else.

The office staff was great to work with, and your representative was excellent.  We selected your company over all the others because your Systems Designer had a great presentation-with NO HAGGLING! the crew was great, the cleanup was great, and the job overall was excellent! Use me as a reference!

I had my crawl space done about a year and a half ago by you guys and I haven't had any issues! I recently had an inspector out at my house and he was thoroughly impressed by the crawl space. He even took pictures inside of the crawl space and the windows outside, and said he will show people the photos to know how their crawl space SHOULD look! He said it was the best job he had seen in a crawl space! Thank you so much.

Patrick was the service representative and he was excellent. He was very thorough and explained what was needed and even felt that the return trip might be necessary to check out the correct settings for the humidity control. We were very satisfied.

I loved your ad on Star 99.1 FM. The saleman [Kenny Tramutola] was great, very thorough, answered all my questions, and was very patient. The installation team was AWESOME!!!!! I am totally satisfied with the job, the installation of a SaniDry and a SmartPump.

Kim was very helpful in navigating SmartVents, as well as all the other things I wanted in my shore home. Extremely intelligent about her products and services!

I am very satisfied with the PolyLEVEL job done. My salesman was excellent, the installation team and office staff were professional. I picked Quality 1st Basement Systems because they were willing to do a small job.

Jesse was our Forman. Not enough positive words to describe his performance. I have never seen a work crew run as smooth as his. Him and AD worked flawlessly together. They were perfectly joined by EJ ,another extremely hard worker. If I were to look for an employee, they are who I would want. We had to stop them after they cleaned up, we thought they were cleaning the whole house.