Testimonials for Quality 1st Basement Systems

We had a very good experience with the office staff. The installation was very neat and professional, as was the crew and inspector. We are very satisfied with this job.

They were excellent to work with. We needed to change the schedule a number of times and they were very flexible, even to split the job into two visits. I would recommend them to anyone!

My experience with the office staff was very good. The installation was neat and professional and the crew was very professional also. The inspector did an excellent job. I am very satisfied with this job.

We had an excellent experience with the office staff. The installation was neat and professional and the crew was superb, as was the inspector. We are very satisfied with this job.

Ian clearly explained the procedure of installing our sump pump and completed the job ahead of schedule!

We want you to know that Nate and his crew did a thorough and professional job.  We appreciated their diligence and hard work especially on two hot days.

We recently had an egress window installed in our basement by your company and we couldn’t be more pleased. Basement Systems guided us through the whole process from our informative sales rep to our technical contact who facilitated the necessary information and plans to get our permit. They completed the site work and did first-class work—efficient, expert, and exceptional. He answered all questions and thoroughly explained the process. Finishing the project in a timely way and clean-up evidenced pride in their work to us. We had quite a good rain a couple of days after installation and we are dry as a bone! Nothing like having it done right the first time. We highly recommend your company for sure.

Our basement needed assurance that the existing sump pump could handle rising water levels under our home. It was recommended that we install a second sump pump alongside the existing one, with piping exiting water discharge to the outside. The Installer took care of everything in a very professional manner and quietly went about his work. The results were truly outstanding - the new system worked perfectly, with piping thru concrete quite cosmetic in appearance. I could not be more pleased. Thank you for quality, top notch service.

Kim was so helpful on the phone, and the crew guys were so professional and such hard workers.

Thank you very much! It's beautiful!

Dave was friendly, cooperative, and polite. He checks the humidity on every level of my home. He repositioned the SaniDry and explained everything thoroughly so I could understand.

Matt did an amazing job! He explained everything really well, and was also well put together. He truly knew what he was talking about, and I felt helped, not "sold'!

All went well, so far everything looks to be holding up well until the next heavy rain.

The work was done with great care and quality. The workers were skilled, professional and neat. The job went very well.

We called the professionals at Basement Systems after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. The crew was extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with the crews work, and his help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.