Testimonials for Quality 1st Basement Systems

"Matt Beck did such a great job. Explained everything very well, so well I told him I won't be calling another company to come look at my crawl space. He is an asset to your company."

We are very satisfied with your service. Our technician, Ian, was very knowledgeable and worked quickly to resolve our issue. They cleaned up and everything looks great. I would recommend your service to others

John was good, excellent follow up and communication skills.

Patrick was great! Love your company!

Brett and his team were all very polite, friendly and professional. They met with extenuating circumstances - 23 inches of concrete instead of 4 so it took them much longer then they had anticipated but they staid in good humor and did not show frustration.

The inspector was excellent, and the installer was also. I was surprised there was only one crew member that came out to take care of the job, but he worked very hard and efficiently, and I'm very satisfied with the results.

Patrick was very courteous and thorough. He was here around an hour. He explained in detail the pump maintenance.

My salesman Jeff Nero was very friendly and professional. He didn't use any hard sell tactics. The foreman Juan Gonzalez was very professional and friendly; the crew worked hard, did a great job and cleaned up after they finished. I chose Quality 1st because of the quality of their sump pumps, the company's extensive experience with situations like ours, and the available payment plan.

Quality 1st Basements Systems was a lifesaver for us. We discovered moisture in our crawl space and needed to remediate it quickly. Joe Mancini responded to my call within a day (I called on a Sunday), and he was out the next day to propose a few different types of solutions. One week later, our crawlspace was encapsulated and new protective flooring was laid down. I felt silly that we hadn't had their team out sooner. I highly recommend this business. They were timely, professional, affordable, and personable. Great company!

The estimate appointment was good. Very informative.

My estimated cost for PolyLEVEL concrete lifting was 25% les than replacing the garage apron and much less disruptive. My salesman was very good over the phone. I am very satisfied with the job!

I had been thinking about waterproofing my basement for 3 months before calling Quality 1st Basement Systems. Overall I am pleased and satisfied with the work and waterproofing systems installed. My inspector did a great job at explaining all products and services before my installation process. I chose to go with Quality 1st because of the truth behind their system and the waterproofing book that was sent to me previously before the appointment. The installation team lead by Juan Garcia did an excellent job.

Our experience with the office staff was good. The installation was very neat and professional and the crew did a good job. We are very satisfied with this job.

Quality 1st Basement customer care/services are excellent. As a new home buyer, I will definitely recommend this company to others. They expedited a service tech "Justin" to fix a problem. Unfortunately, some items needed to be replaced however Justin advised he had the replacement parts inside the van and would be able to start right away. This is true customer service most companies would have you wait or order parts but Justin advised they keep their vehicles stock so there isn't any delay for repair. Justin also indicated we can request him for future services since we are happy with his services. I have worked in customer service and happy to see this company practice making customers completely satisfied. Five Stars

They took the time to teach us about our problem & they seemed to hold our best interests for a solution.