Testimonials for Quality 1st Basement Systems

Justin is a hardworking professional. He even contacted me via phone since he was running early. (Take that cable guy)

The guys did a great job, fast, efficient, and clean. Finished in less time than we were told and were very courteous and friendly. Outstanding. And best of all, it rained a lot the next night and things stayed dry in the basement. Good work folks!

I started with Quality Basements in 2007 and year after year the service has been delivered professionally and with care.   Justin Williams, the service technician, engaged me in the service delivery and kept me informed of issues within a 15 year old system.  He was courteous, well versed in his craft and a great guy to work with.  

Excellent service as always! 

Quality 1st basement systems has very knowledgeable and helpful workers. I am a very satisfied customer.

Sha'Chon came out to service the pump that was installed by the previous home owner.  He took his time to explain everything to me, as I am a new home owner.  He was very patient, very honest, and extremely knowledgeable.  After our discussion, I decided to replace the pump, battery and battery backup, as they were older and we have a very high water table near the house with active sump drainage throughout the day.  His team arrived on the scheduled day on time, did their work and were very professional.

I first approached Quality 1st Basement Systems because the house that I was interested in buying had a lot of water damage to the crawl space. After getting Quality 1st's number from my home inspector, I decided to give them a call. I was very happy with how easy it was to get in touch with the office, and set up an appointment. When the salesman came out, he was very professional, and knew how to solve my problem. The installation crew was also very good, and fixed my crawl space. Overall I am very satisfied with Quality 1st, and I am happy with my new waterproofed crawl space.

Service is very professional. Great Service. 

A truly professional company. Service was completely reliable. Workers were very courteous and informative. While I dreaded this process, I felt amazingly happy when it was done. Plus, the mess was minimal. They cleaned up after themselves perfectly. A+

Nick came to do an annual service and to check on a non-functioning dehumidifier. He called with an estimated time of arrival, arrived on time, performed all of the work, and communicated with me throughout.

It is always a pleasure to deal with your service techs, I can truly appreciate the fact that you train your employees and they go beyond what is asked of them. Than You !

Andrew was super helpful with diagnostics and needed installations and recommendations without pushing for any unnecessary products. We’ve used Quality 1st for years for this reason.

Very personable worker! You do a very good job keeping my equiptment working. 

Your Team set up quickly and communicated what to expect. They sealed off the area so there was minimal dust. The work proceeded quickly and the Supervisor gave me a review of the sump and battery back-up system. The basement is dry and I will be getting the dehum up and running this week.

Paul was very helpful and speaks very well. very professional