Testimonials for Quality 1st Basement Systems

I am pleased with the work completed by Quality 1st Basement Systems. My home was built in the 40's and I had been noticing some water in my basement for a while before contacting Quality 1st. When I first met with my inspector he helped me to understand the products and how I can solve my water issues. The installation crew led by Jesus were prompt and reliable. They installed a sump pump along with french drains and now my basement is always dry. The company was very easy to work with, I would hire them again.

Kyle was very professional - very helpful.  I have already recommended to a friend that he consider a SaniDry Dehumidifier = he will be referred to you by their website.

Just to let you know that the work was done yesterday and we could not be happier with the outcome. The 3 workers did an amazing job and could not have been nicer. They finished about 8:00 and left the work area spotless. Without a doubt we would recommend your company. Thanks again.  

Marcus came by to service my triple safe pump. He was able to diagnose, and explain in simple terms that one of the pumps was not working and quickly changed it with a new one. He was professional, courteous, and clean. Please hire more individuals like him!!!

Mike came by to service my triple-safe pump. He was professional, courteous, and clean. Please hire more individuals like him!!!

It was an awesome experience. Their representative, Mike Notar, was amazing. He was very professional and was always available (even after hours). He answered all our questions and guided us through the whole process. He even came at the end of the project to make sure that everything was according to plan and that we were satisfied with it. Thanks, Mike for reminding us what great customer service is. The crew (Ruben, Jeremy, and Carlos) were punctual, very professional, hard-working, very accommodating, super clean, and took the time to answer all our questions. The waterproofing of our crawl space was conducted in just one day and we are very happy with the results. We highly recommend Quality 1st Basement.

Quality 1st is my go to company for all my basement needs. They always are reliable and Josh and the rest of the service team are extremely helpful and knowledgeable. They show up on time, they get the job done, and they really are a great company to work with.

Excellent service! Mr. Louis asked what my concerns were and explain what will happen on the repair. Everything was explained from payment to schedule, all went smoothly. Thank you.

The work done by Quality 1st was higher than my expectations! Would definitely recommend them!!

What an amazing experience. From the start, our rep was on time, knowledgeable, kind, and most importantly not pushy! The installers came Exactly on the day and time promised. They were very polite and left our basement clean!  What a great company. We’ll definitely use them again.

Very Nice, Professional, and easy to work with. Overall the whole job from start to finish was AWESOME !!  I would recommend Quality 1st to anyone who needs work done with waterproofing or drainage in your basement.

Eric was very professional, took his time, was very honest about what I needed, and did not leave until I was 100% satisfied. I now feel safe and relieved that my basement is protected from flooding and poor air quality. Thank you so much, Eric!

I had an enormously gratifying experience utilizing the services of Quality 1st Basement Systems to install a French drain system in the basement of my home. The sales rep, Joe Hubbard, is a model of professionalism and patience. Over a two-month period, he answered numerous texts, emails, and phone calls with thoughtfulness, accuracy, and patience. He empathized with my anxiety of needing to resolve a 40-year-old flooding problem. He also never pushed, but he always explained in a way that was genuinely convincing. So if you use Q1st for any major or minor basement repair, ask them to send Joe. When it comes to the installation of the water drainage system, in my case French drains, ask for Wilver and his team.  They are professional to the core and delightful to work with. Whatever cleanup needed to be done left my basement cleaner and in better shape than it was before the Q1st team arrived! I should also give kudos to the home office - it stayed on top of admin, billing, and logistical issues.  Always professional and accommodating.

From customer service to workmanship, every step of the way and delivered every promise. We are so grateful to Quality 1st Basements for making our home a dry one and now an additional livable space in our home. We highly recommend this company. 

The team that did the repairs was prompt, professional, and very knowledgeable! We know who to hire for any future repairs ever needed and will only recommend them to friends and family!