Testimonials for Quality 1st Basement Systems

We are very satisfied with the job you did, you have an extremely clean installation crew and a wonderful office staff.  You took a very stressful situation and brought me closure

I chose Quality 1st because the salesman was trustworthy, the computer provided a great demonstration, and all my emails and phone calls were returned promptly. The salesman explained the system and the products very well.

I am very satisfied with all of the job options that were offered to me. When i first made the appointment the scheduler was very pleasant, as well as the rest of the office staff. When Dan McNally came to my house he was very honest and straightforward in the information that he gave me. On the day of the installation, the guys were very good. They showed up on time, listened to my concerns, and fixed the issue. I was also happy that there was very little cleanup. Overall I am very pleased with the job done. Rather than destroying the old concrete walkways, Quality 1st Basement Systems came in and jacked them back into position. They were very high tech and fast. I will recommend Quality 1st to my friends, and if any problems arise in the future, they are the first people I will call.

Very satisfied! Andy was excellent, highly qualified, receptive and knowledgeable. Arturo, Omar and the rest of the crew were friendly and hard working. They were very receptive to my concerns. I hired Quality 1st because of reliability, throughout appointment telephone calls at every stage of process starting with Andy. They followed up and followed through. 

Hired quality for concrete raising. The staff was knowledgeable and on time. The only issue we had was that 2 small sections of my concrete were in a pinched area and would not come up to the height that I was told would be fixed. It was better but just not exactly what I wanted. Spoke to Kyle and they made it right. Would definitely hire again. Responsive and they get back to you. That's something many companies just don't do.

We want you to know how thankful we are with your personal service. We thank you for taking the time to come to our home a few times to review plans for our basement. Mike and his crew were very respectful of our home. They worked diligently to meet their deadline even working into the evening to get the job done. Mike took time to explain what he and his crew were doing during the process and always asked us is we had any questions. The guys have a great sense of humor, are trustworthy, and meticulous about their work. Mike has a great rapport with his crew! We are so happy to have a dry basement and have started to build walls to create a playroom fore the boys. We will definitely recommend your service to our friends!

knowledgeable and professional

Great job on the Smart Vents at my shore property in Atlantic City!

We're very satisfied with the job Quality 1st Basement Systems did at my home. We first heard about Quality 1st in an advertisement and liked the reviews that they had on Angies List. We loved our salesman, we had a water problem in the basement and he offered a solution! We had to change the date last minute and the office staff was very understanding. The installation went smoothly Jesus did a great job!  

I saw your ad in a church bulletin and spoke with a client of yours.  The presentation (by Michael Cucci) was very informative! The installation crew was courteous and the clean-up was good.

Last August, I purchased my first house whose crawlspace was the epitome of one of Quality 1st's "before" photos, i.e., rotting insulation, bugs, rusted pipes, trash, rat carcasses, animal nests, sagging joists, etc.  I knew I had to be discerning and take swift action and I could not proceed with any of my visions for my house above unless it sat on a sound foundation first.  In doing so, I found your company and its long, reassuring list of affiliations, awards and recommendations.  Though I was pleased with such a find-it seemed too good to be true.  That said, I remained realistic with my expectations. My second thoughts were immediately allayed upon the conclusion of my estimate meeting with Ken Peare.  Was I dreaming?  Certainly not.  I found him to be thorough, honest, knowledgeable, communicative and extremely responsive with a reassuring attention to detail.  From start to finish [and beyond], Ken represented Quality 1st Basement Systems as a company unlike any other I've experienced before...leadership, integrity, responsibility, innovation are not empty words or the hype of advertisement, but truth embodied by both he and the subsequent crew that completed the work in my crawlspace.  Quality 1st should be proud to have such a System Design Specialist that exemplifies the tenets of your organization on a daily basis. Ten months have passed since my installation and I thought you should know I remain as satisfied as day one- consistently assured by a certain peace of mind knowing my home now sits on a solid foundation thanks to Ken Peare and Quality 1st Basement Systems, unsurpassed, in my book, in customer service.  Thank you!

Justin called me to let me know he was on his way to my home about 15 minutes prior to our service window. He arrived early was very respectful when entering our home and completed a very thorough service of our sump pump. When I attempted to hand in my credit card he requested a contactless payment which had me read my card to him. Every interaction was reliable and incredibly professional. Thank you, Justin.

This company did work for my neighbor, and did excellent work for me!

We had Quality First basements encapsulate our crawlspace and install a dehumidifier. We've had the system for a few years now and we're very pleased. The install went very well, the technicians were very pleasant, professional, and on time. Each year they come out to check on things to ensure the system is performing as intended.Just this past week John, the service technician, came out to perform the annual check.He called when he was approximately 30 minutes away, arrived on time, wore protective footwear so as not to mark up the carpet. He was very pleasant to deal with and provided a very professional appearance.He spent about 30-40 minutes checking things out; cleaned out the sump area for the dehumidifier, changed a filter, and did an overall check of the system.I would recommend this company to anyone who is considering their services.

Quality 1st Basement Systems did a fabulous job in my crawl space. My HVAC guys are thoroughly impressed with how nice and dry it is and has no mildew smell. Crawl space is fully encapsulated, with 2 sump pumps and a heavy duty dehumidifier. Juan and his crew of four were great, everything was cleaned up and removed from my property.. highly recommended Sales guy Joe, Juan and his team!