Testimonials for Quality 1st Basement Systems

I recently moved into a new home and found that we had a prominent leak in our basement. I called up this company and got great and knowledgeable service from the start. It was easy to make a free of charge appointment and we were sent a Dry Basement Science book free of charge and the bio of the person who would be servicing us way before the appointment date. Ray came over and he was wonderful! Great customer service and went the extra mile in every step of his work! He even picked up on the foundation issue we didn't even know about and guided is through the steps of contacting the previous contractor to get it fixed free of charge. Even though I didn't use them, the time and effort Ray put in would have me suggest them to all of my friends! Hands down!

The service with Ian went great. He was obviously knowledgeable and very patient with both me and my wife to explain what he proposed to do and why it was likely to be the most effective option. He came prepared and performed the service without significant impact to our routine and cleaned up afterward. Between he and Patrick for this instance, they are just another example of why I always throw your name out to people with foundation concerns.

I just read the story regarding Mr. Nixon on 6abc.com and was overwhelmed beyond words that a company such as yours is helping out someone in need.  I've recently lost my father, who was a heart and stroke patient as well, so to see this being done for Mr. Nixon is such a wonderful relief.  Truly, I am at loss of words over the feeling this story has given me.  To see that on top of his health issues he does not have to be burdened with the worries of repairs and cost.  I don't have a basement or crawl, but if I ever do need assistance I will surely call on your company and if I know of anyone that is in need of such service, I will definitely recommend this company.

My daughter and I are very happy with the results. We never dreamed you could make such a difference! It's nice and light now instead of dark and dreary. Also there are no critters getting in the house! We love the results and highly recommend your company. You are the greatest!

The young men who came to my house were polite, professional and very pleasant. They explained everything they were going to do to fix my problem, and explained everything they did when they finished. I was very at ease with them in my home. I will definitely recommend this company to anyone I know! Thank you.

"We had a great experience with our technicians and would highly recommend. Needed our crawlspace encapsulated and found them online. Had Tim come out initially and we had alot of water and dampness in our crawlspace. Really nice people from beginning to end. Foreman Ian was really nice and kept us updated on everything throughout the whole process. Looking forward to a better overall house and crawlspace thanks to this company!"  

As always great service.  Very friendly answered all questions and completed the job with no issues

We found Jerry to be a great guy. Very knowledgeable and answered our questions for us.

So far all is good everyone was great and all was cleaned up. Thank you.

Thank you for your work because pictures like that are part of the reason we picked you guys.

I am very satisfied with the work completed in my crawlspace. I first saw the crawlspace encapsulation system at my friends house and really liked the product. He referred me to Quality 1st and I had them give me a free estimate for my crawlspace moisture issues. My inspector John did a great job explaining the products for my crawlspace and made a customized solution. The installation crew was very good and showed up on time. They were neat and organized, worked good as a team.

What helped you choose this company? "Your website was user-friendly and had some tutorials... I know I needed to call you and have somebody come out." "Ellie Smith, the production manager, we really got along well. She led me through and let me know what was going to happen. 'Jason and the crew will be up at this date on this specific time' and don't you know an hour before Jason said 'I'm on the way'."    

You guys have been great.

Quality First does a great job keeping it clean & running properly.  Highly recommend.