Testimonials for Klaus Larsen LLC

To Whom It May Concern: It gives me great pleasure to recommend Klaus Larsen LLC for your roofing project. Here are the highlights of my experience with Klaus: In August 2010 I began getting quotes for a complete roof replacement, our home still had the original roof (1985) and it was time. Klaus came in with a competitive bid and was able to get on the job within a couple weeks. Additionally, he thought he could complete it in one day, while other contractors were telling me 3-4 days. In early September, Klaus and his crew showed up, stripped the old roof clean, and installed the new roof, in one day! They did a professional job, the roof looked great, and they did a thorough clean-up of the gutters/yard/driveway. My wife and I were very pleased with the job. The roof functioned fine throughout the fall, winter, and into the spring. However, about mid-June I began to notice minor water damage on the ceiling of my garage. After a particularly windy thunderstorm, significant staining in the garage ceiling appeared. I called Klaus and he was at my house that afternoon. Upon his inspection, he determined there was a material problem with the new shingles. They could easily be lifted up from the underlying shingle as if they had never bonded to each other. This probably explained the water damage only during windy rain storms. Klaus took total control of the situation, got the GAF area representative out to the house the next week, and removed multiple chingles for GAF to analyze. After about 2 weeks the analysis came back, GAF admitted the shingles were “marginally acceptable”, and offered various options for remedying the situation, none of which included replacement. I was more than disappointed with their offer (this was a new 30 year roof), but Klaus reassured me “you are going to get a new roof, I give you my word”. Sure enough, Klaus took control, twisted some arms and got the approval of GAF for a complete roof strip and replacement. We picked out a new type of GAF shingle, about a week later he had the new roof in place at no cost to us. He even went so far as to rearrange his schedule so they could do the replacement while we were on vacation. I recommend Klaus with enthusiasm, and given the opportunity would hire him again for future work. Sincerely, Tom G.

Klaus Larsen LLC quoted replacing my roof.  The estimator was on time and after hearing my issues/concerns provided a detailed explanation on the job and construction procedures to address each issue.  He provided a quote on the spot.  I followed up with the estimator with questions after the quote and received immediate responses.  My job took two days and the removal of two layers of shingles off two roofs, 4 smaller overhang areas and flashing two chimneys.  I was on site for entire two days as I had a very bad experience in the past with a company so I am very guarded when it comes to working on my home.  The crew showed up 15 minutes earlier than promised both days.  The crew was friendly, courteous, and fast.  Klaus was on the job to oversee the beginning stages.  He too addressed all my concerns and offered insight/suggestions that were invaluable as we made cosmetic changes and the installation of new skylights that I was going to remove.  He is a perfectionist and is committed to the customer in providing what was promised and even a little extra.  When the crew left on day two, you would have never known the Larsen crew was there.  My job was not easy.  My neighbors were amazed at the speed and cleanliness of the job.  I recommend Klaus Larsen LLC for any roofing job.  Klaus delivered what was promised.

Good knowledge of product and installation procedure. The crew was enthusiastic, helpful, and appeared to know their individual responsibilities.  

They were very professional and were good at communicating.

Staff was on time for all scheduled meetings. They were quick to return all phone calls. The day of the work they were on time and very professional. The job was done in one day as stated.

I was most satisfied with the timeframe. They were done in one day and the guys worked hard. I would like to recognize the installation crew's leader or supervisor. He is the guy who drives around to check on the crews. He was not satisfied with the way his crew cleaned up and made them come back the next day to finish it up. But to the installation crews defense, it was dark out when they did finish the project.

I would like to recognize Klaus Larsen for his exceptional service. I was satisfied in all areas.

From initial meeting to final completion, they are a quality organization.

Awesome and outstanding!  They came when we called and we really love Klaus. No complaints. We also liked that the company called to check up afterwards. 

I was most satisfied with the outcome of the roof and the quality of the work.

New roof completed in one day as promised. Fast and efficient workers. Yard cleanup nicely done. Peace of mind as we approach winter.

I had a great experience with Klaus Larsen and their sales rep. Jeremy. They treated us well and provided high quality workmanship, it was quick, the pricing was reasonable and their was a good outcome.  

It was really good and there was no problems. They were knowledgable and answered all questions that I had.  

I chose Klaus Larsen because of his knowledge of the business and the fact that roofing is the only thing he does, compared to other contractors that attempt to do all form of repairs without concentration in one specific area. Incredible workers, fast, efficient and knew what they were doing. An outstanding job. Could not believe how well they cleaned up after the job. Quality and experience are worth what minor difference in price there may be.

They are very professional and did an outstanding job. The foreman of the crew is the one person I would like to recognize. I was pleased with the outstanding efficiency of the crew.