Testimonials for Quality 1st Basement Systems

Wanted to compliment Basement Systems on the work that was done at my house in September, normally people only call when there is a complaint to be made but I wanted to call in and compliment Basemet Systems and especially Bernie and his team for doing such a great job at my property.

No complaints here. Glad I got the work done, good work, great crew. Overall happy.

Patrick was very knowledgeable and answered questions I had. I was very pleased with his service. Thank you.

From estimate to completion, I was very impressed with Basement Systems. The estimator happened to be the owner. While there certainly is a presentation as part of the estimate, I never felt pressured to buy. The tasks to fix the issues and the reason behind them were thoughtfully detailed and explained. The install went very well and I felt at ease with how the job was progressing mainly due the foreman. He was very personable and truly cared about making sure that I was a satisfied customer. When additional work was needed, he showed me exactly what the issue was and clearly defined what needed to be done. Again, I never felt that I was being pressured or sold something that I didn't need. As of 2 weeks later, I can say that I'm very pleased with the system that was installed.

Very Professional outstanding display of materials for the project, and a pleasure to do business with. RM

From estimate to completion, I was very impressed with Basement Systems USA. The estimator happened to be the owner (Pete). While there certainly is a presentation as part of the estimate, I never felt pressured to buy. The tasks to fix the issues and the reason behind them were thoughtfully detailed and explained. The install went very well and I felt at ease with how the job was progressing mainly due the foreman, Larry Robinson. Larry was very personable and truly cared about making sure that I was a satisfied customer. When additional work was needed, he showed me exactly what the issue was and clearly defined what needed to be done. Again, I never felt that I was being pressured or sold something that I didn't need. As of 2 weeks later, I can say that I'm very pleased with the system that was installed.

The work that was completed looks great and haven't had any leakage into the home. Esteban was friendly and answered questions I had. Very happy with Basement Systems USA. 

  My wife and I were extremely pleased with the professional manner of him. He went above and beyond and we are noticing a difference after the adjustments which were made. We appreciate and are so happy with the whole experience from beginning to end.  

I had a good experience with the office staff. The installation was neat and professional, and the crew was very good. I was very satisfied with this job.

I want you to know how very pleased I am with your company. Everything has been well done in a very professional manner.

My wife & I would like to express our complete satisfaction with the recent improvements your company made to the basement of our home. The attention to detail, quality of work and professionalism from the crew was evident throughout the entire job. The sales representative arrived on time, thoroughly explained the products available and provided a detailed and clear cost estimate. At last we are enjoying a moisture –free basement thanks to your innovative products. We will not hesitate to recommend your company to our neighbors who have similar issues.

The team did an excellent job! I’m amazed at how clean they were! Appreciate that you could get us in early as well.

1) Friendly salesperson, convincing and with good sales skills 2) The Installation Manager was very knowledgeable and with excellent customer skills. Very good at explaining the project and the proposed solution 3) The installation went very well. No issues with the crew, punctual, hard workers with excellent workmanship and professionalism. Left the area spotless, no mess left behind 4) I also like the material and the items used for support. Seems to be very strong and able to support without any issues. 

I have to commend your crew. They are the very best! Neat, clean, polite, on time, hard workers and good skills. At the end of each day, Bill and his crew were sure to clean up and leave everything in good order. Bill even worked outside in the dark, during a torrential rain to make sure that my basement windows were waterproofed before they left for the day! He is a tremendous asset to your company. My friend recommended you and I'm glad she did! I am very satisfied.

HMS Insurance Associates, Inc. has written the account for Basement Systems USA since 1999 and has never experienced a liability loss on the work performed and completed by Basement Systems nor have they had any losses resulting from theft by an employee.