Testimonials for Quality 1st Basement Systems

Thomas could not have been more knowledgeable, professional, and accommodating. During his first visit, he cleaned and serviced our basement water pump. He took pictures and then reviewed the entire process with me after. He also noticed that our dehumidifier was not working as intended since we had our basement finished and it was now located in a small closet. He recommended a kit to allow the fresh air to vent back into the basement and installed it a few weeks later. The work was precise and professional and we are so happy it’s now working properly. We highly recommend Thomas and Quality 1st!

I had a water problem in the basement for 20 years, before I came across Quality 1st Basement Systems. My sales rep gave a very good presentation on all of my options. The installation team lead by Wilver did a very good job installing my waterproofing system and battery back up. 

From start to finish, Quality 1st was on point. Quality 1st not only had the best service as far as response, their assessment of my situation far exceeded any other company I had come out of. Anthony was my specialist and the amount of time he spent in my 1foot-3foot high, dirt crawl space was amazing and appreciated. After the assessment, I discussed my options with Anthony and we came up with a plan. The team that came to do the work was respectful, clean, and worked fast. Thanks again Quality 1st!

We are very satisfied with both the waterproofing system that Quality 1st Basement Systems installed in the basement, and the annual service appointment.

I first had work done by Quality 1st Basement Systems back in 2010, and I have continued to be impressed by them. Every year the work that they do during the service appointments are excellent. I have recommended Quality 1st to many of my neighbors and my coworkers, and never once have I been disappointed. Good Job ! 

I first approached Quality 1st Basement Systems because I had a partially finished basement, but I live near water, so I wanted to be proactive and get a pump installed. I decided to go with Quality 1st because you get more then you expect every step of the way. Its all about service, and the customer. Overall, I am very satisfied with the company. I had a great experience with the staff when setting up my appointment and the salesmen when learning about the products. The installation crew was also outstanding, and was led by a professional foreman. I am very pleased with everything that happened, and I will definitely recommend Quality 1st to my friends and family.

Technician seems to enjoy his job and knows what he is doing. Your Service Tech was courteous, Very friendly & work conscientious. was a pleasure to have him recommended to anybody. 

The technician was very professional. The service was performed well and I am happy with my decision on going with Tom Roman's Company, Quality 1st Basement Systems. 

Service manager and service tech (Sha' Con Kasey) and (Randy Halal) was patient and assisted with repair immediately. Very professional mannerism.

Jeff Pitek from Quality 1st Basement Systems came to our home to provide an estimate and take a look at our issues.  He was polite, professional, and offered us options that saved us thousands. His crew was able to repair the concrete around the pool better than new and it's ready for summer fun.  I would highly recommend their service to anyone.

The Foreman Sean Johnson did a great job. The crew was doing the job professionally and the job was done on time and looked great. Thank you!

Ryan was very professional and knowledgeable. He provided excellent service on the system installed in my home as well as provided options on how best to manage the issues I was dealing with. Would 100% recommend both Ryan and Quality 1st

My experience with Quality 1st Basement Systems was perfect! My inspector Ken Peare was great, very knowledgeable and a great communicator. I had a good experience with the office staff, they were nice and answered all of my questions. I chose to go with Quality 1st because they came highly recommended by one of my neighbors and Ken was a great guy. I invested in having a sump pump, french drain and battery back up installed. The installation crew lead by Victor Leon did an amazing job, everything was installed in just one day.

After moving into my new house, I knew that I needed to get a new sump pump for the basement. There was no water leakage, but the pump definitely needed to be replaced. I had heard about Quality 1st Basement Systems because my daughter used them for work that she had for her house, and she highly recommended them. Quality 1st also had great reviews on Angie's list, so I decided to give them a call. I was very happy with how easy it was to set up an appointment, and I really enjoyed getting the informational book. I was really impressed with my salesman Jeff's presentation, and how professional he was. When it came time for the installation of my pump, the staff was courteous and knowledgeable, and the process went very smoothly. I am very satisfied with the work, and with Quality 1st Basement Systems.

Quality 1st Basements were extremely responsive and professional. I had a concern that my main sump pump had failed, called the company and they were able to send a technician out later that afternoon. Justin, the technician, took the time to explain everything to me in detail, laid out all my options, and installed everything with ease. Thanks to Quality 1st Basement for fixing our issue so quickly!