Testimonials for Quality 1st Basement Systems

They were absolutely wonderful. They were nondisruptive and did a beautiful job and cleanup and were very personable

Your company recently installed a Super Sump system and waterguard track in my basement and an outside underground sump pump drain pipe with ice guard and lawnscape outlet. The crew did an excellent job installing everything and cleaning the work area when finished. My only criticism was that, after installing the new discharge pipe, they didn;t cement over the hole they'd made in the concrete wall. I called the service dept and the manager said of course they'd fix that. I also asked if the outside drain pipe could be shortneed so the lawnscape outlet would drain better over the lawn. Again, he said yes because they wanted me to be satisfied. The technician who came to do the additional work, I can't praise him enough. He d id a beautiful job of cementing over the hole in the basement wall-- you'd never know it was there. He shortened the outside drain pipe, refilled & tamped down the trench, and then went the extra step of obtaining & installing a popup outlet that works better in my yard. He also installed an 8' chute on the downspout to drain water away from my patio. Basement Systems did not charge me for any additional work. They mean it when they say they want their customers to be happy. I would recommend them without hesitation.

 My apologies for not reaching out to you sooner. Firstly, Thank you taking the time to inspect and provide an estimate for my crawlspace jobs. I was extremely impressed with your knowledge, experience and good nature.      Your presentation left me with no doubt,your company would provide a premium product, provide expert installation by an experienced crew and the job would be done in a timely manner. I was extremely impressed with your knowledge, experience and good nature. I will happily recommend you and your company should I meet someone in need of your line of services. 

From the start the crew did a great job and in a timely manor. Julio and his team turned my basement into a livable area and I am really happy with the outcome of the work that was done.

Thank you Quality 1st Basement Systems for the quick service check on my sump pump which was not working properly. Your service tech, Nate was very knowledgeable, and made me feel comfortable with the replacement process. I would not hesitate to recommend Quality 1st Basement Systems to friends and family. Thanks again to Nate for a job well done!

Hired them for 3 projects I have installed this basement waterproofing solution in 2 homes. System speaks for itself. Nothing better on the market. Work was first-rate. Expectations were presented prior to the project. Details on what would happen and how the project would go. Would not hesitate to use again ERV installed New basement egress. This project did not go as planned, but not at the fault of basement systems. Was originally supposed to get a BILCO door but due to unforeseen issues, that was not able to happen. They ended up installing a new staircase from my basement to ground level. Work was first-rate and ended up better than a bilco door. The company re-landscaped and everything is as it was. All work performed was top notch and no issues on anything they have done

Highly Recommend this company. I had a leaking wall and windows in my basement. They did an excellent job. The area was cleaned up. They showed up on time, and work a full day. The job was reviewed with me prior to starting, and after the work was done. I also got a courtesy call from the company. So far, no more leaks. I am pleased.

This was the best crew I have had in a very long time. On time, very nice and clean. The work was fantastic. I highly recommend them.

Although I was out of the country for the install, I am very happy with the project and everything looks great. 

"Jordan and his team were great! They were so nice and professional.They were very polite and worked so hard. You've got some really good guys there." 

Jorge C. and his crew did a great job installing the system, and Mike D. even came back out and fixed a cement issue. We have had a few rains, and the basement is still dry. Great job!

I trust this company with any tough job. I m a DIYer and can do a lot on my own, but I come to your company for any thing out of my league. They are always great and so trustworthy

Gary spent a lot of time explaining the mechanics of what had happened to cause my basement to flood. A lot of it was the opposite of my intuition, but he patiently answered all of my questions. In addition to an overall estimate for waterproofing our basement, Gary worked with me to sketch out a first-phase project that would solve our immediate issues while remaining reasonably affordable. I really appreciate that, and that is one of the reasons we'll be using your company in the future.

I just wanted to say we were very pleased with Tony'€™s work on our crawl space. He was keen to do a good job and kept us in the loop on everything. We were confident that he would complete the job as specified by Jan in our contract.

I would like to thank you and your staff for the excellent service we have been given over the years. This past year you have investigated and corrected over ten separate flooding situations in the basements of our community. Your service is prompt and professional. As a property manager, it is a pleasure to call unit owners to follow up on your work. I have yet to receive a complaint.